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Support & Maintenance

Ship it once. Keep it running forever.

Launch day is the easy part. We take ownership of your application after that: monitoring uptime, patching dependencies, fixing bugs, and shipping store releases, so your team isn't the one getting paged at midnight.

MONITORING 99.9% UPTIME SYSTEM HEALTH API Response Error Rate Backup Status Last checked: 4 minutes ago Patched 12 In Progress 2 Next Release Fri All Systems Operational, SLA On Track
24/7
Monitoring Coverage
<2hrs
Sev-1 Response (Premium)
4
Plans, One Clear Scope
100%
Releases With a Rollback Plan
What We Cover

Everything it takes to keep an application healthy

One team, one point of contact, covering monitoring, patching, fixes, and releases, instead of stitching together freelancers every time something breaks.

Uptime & Error Monitoring

Continuous monitoring of uptime, response times, and error rates with alerting configured for your stack, so issues are caught before your users report them.

Automated Backups & Recovery

Scheduled, verified backups of your database and critical assets, with a documented, tested restore path instead of a backup file nobody has ever opened.

Dependency, OS & Library Updates

Regular, tested upgrades of frameworks, packages, and runtime versions to close security gaps before they become incidents, not months after a CVE is published.

Bug Fixes & Patching

A managed queue for reported issues, triaged by severity, fixed by engineers who already know your codebase instead of relearning it from scratch each time.

App Store & Play Store Release Support

We handle build submissions, OS compatibility testing, review-guideline compliance, and re-submissions, so an ignored store notice never turns into a pulled listing.

Reporting & Release Planning

A plain-English monthly summary of what shipped, what broke, and what's coming next, plus coordinated release windows so changes don't land at the worst possible time.

Maintenance Plans & Pricing

A plan sized to how your app actually runs

No hidden tiers, no per-ticket billing surprises. Pick the level of support that matches how often you release and how much downtime would actually cost you.

Basic
For simple applications that just need to stay online, patched, and backed up, without a lot of change happening.
₹5,000
per month
Final price confirmed after scoping
check_circleUptime monitoring (automated checks)infoWe run automated checks at regular intervals to confirm your application is online and reachable, and alert our team immediately if it goes down.
check_circleWeekly automated backupsinfoA full backup of your application and its data is taken automatically once a week, so a recent copy is always available if something goes wrong.
check_circleSSL certificate expiry monitoringinfoWe track your SSL certificate's expiry date and make sure it gets renewed in time, so visitors never see a security warning and your site stays accessible.
check_circleMonthly scheduled security patch windowinfoOnce a month, during a scheduled window, we apply available security patches and updates to the software your application depends on.
remove_circleNo changes or bug fixes includedinfoThis plan covers monitoring, backups, and patching only. Bug fixes or feature changes are quoted and billed separately, unless Trikara originally built the application.
remove_circleApp/Play Store release supportinfoPreparing and submitting new releases to the Apple App Store or Google Play Store is not included in this plan.
remove_circleStaging environmentinfoThis plan does not include a separate staging environment for testing changes before they go live.
check_circleResponse SLA: 3 business daysinfoIf you report an issue, we commit to giving you an initial response within 3 business days.
check_circleSupport: Business hours, email onlyinfoSupport is available by email during standard business hours only; phone and chat support are not included in this plan.
Bug fixes and changes are billed separately. Exception: if Trikara originally built your application, bug fixes are included.
Enquire About Basic
Regular
For stable applications with infrequent changes that need real uptime monitoring, backups, and store-release support.
₹18,000–₹35,000
per month
Final price confirmed after scoping
check_circle24/7 uptime monitoring & alertinginfoYour application is monitored around the clock, every day of the week, with the team alerted immediately if it becomes unreachable.
check_circleBasic security monitoring (SSL/TLS expiry, dependency alerts)infoWe keep watch on your SSL/TLS certificate's expiry date and flag known vulnerabilities in the software libraries your application relies on.
check_circleDaily automated backupsinfoA full backup of your application and its data is taken automatically every day, giving you a recent recovery point at all times.
check_circleDependency & OS updatesinfoWe keep the server operating system and the software libraries your application depends on up to date with routine updates.
check_circleBug fixes & changes: up to 4 hrs/month (extra billed separately)infoUp to 4 hours of developer time each month is included for bug fixes and small changes; any additional time needed is quoted and billed separately.
check_circleApp/Play Store release supportinfoWe help prepare, package, and submit new releases of your app to the Apple App Store or Google Play Store.
remove_circleRelease planning & coordinationinfoThis plan does not include help planning release schedules or coordinating rollouts across teams.
remove_circleStaging environmentinfoThis plan does not include a separate staging environment for testing changes before they go live.
check_circleResponse SLA: 2 business daysinfoIf you report an issue, we commit to giving you an initial response within 2 business days.
check_circleSupport: Business hours, emailinfoSupport is available by email during standard business hours.
Enquire About Regular
Premium
For revenue-critical or high-traffic applications where downtime has a direct, measurable cost.
₹85,000–₹2,00,000+
per month
Final price confirmed after scoping
check_circleEverything in Deluxe, plus:
check_circleFull-stack monitoring: uptime, synthetic checks & performanceinfoWe monitor your entire stack together, combining uptime checks, simulated user flows, and performance metrics for full visibility into application health.
check_circleDedicated staging environmentinfoA dedicated staging environment, used only for your application, is provided for safely testing changes before release.
check_circleDocumented incident-response plan with recovery targetsinfoWe maintain a written incident-response plan with defined recovery time targets, so the team knows exactly how to act during an outage.
check_circleNamed engineer / incident ownerinfoA specific engineer is assigned as the incident owner for your application, giving you a single point of accountability during issues.
check_circleQuarterly backup restore testinfoEvery quarter, we actually restore a backup to confirm it works, rather than assuming an untested backup file is reliable.
check_circleWeekly analytics & reporting reviewinfoEvery week, we review your application's analytics and share a summary report covering usage and overall health.
check_circleBug fixes & changes: up to 20 hrs/month (extra billed separately)infoUp to 20 hours of developer time each month is included for bug fixes and changes; any additional time needed is quoted and billed separately.
check_circleResponse SLA: Sev-1 < 2 hoursinfoFor a critical, Severity-1 outage, we commit to responding within 2 hours, at any time of day.
check_circleSupport: Extended hours, priority channelinfoSupport is available during extended hours through a priority channel for faster response times.
Enquire About Premium
info These ranges are indicative starting points, not a final quote. The exact plan and price are confirmed after a short review of your application, hosting setup, user base, and support requirements, so you're never paying for coverage you don't need.
How It Works

From first health check to ongoing coverage

01

Free Application Health Check

We review your codebase, hosting setup, dependency versions, and current pain points, and tell you honestly what state your application is actually in.

02

Plan Recommendation

Based on release cadence, user volume, and how business-critical the app is, we recommend Basic, Regular, Deluxe, or Premium, with the reasoning behind it, not the biggest plan by default.

03

Onboarding & Access Setup

Repository access, monitoring hooks, backup verification, and escalation contacts are documented before day one, so support starts on solid ground.

04

Ongoing Monitoring & Maintenance

Proactive monitoring, scheduled updates, and issue resolution within your plan's SLA, handled by engineers who stay familiar with your application over time.

05

Monthly Reporting & Review

A written summary of what shipped, what broke, what was fixed, and what's coming next, so maintenance stays visible instead of a black box.

SLA & Support Approach

Support commitments you can actually hold us to

Vague promises like "we'll get to it soon" don't help when your checkout is down. Every plan comes with a written SLA that defines severity and response time.

Severity levels defined up front, so nobody argues about priority mid-incident
Named response-time targets per plan, documented before onboarding
Support hours and escalation path agreed in writing on day one
Temporary workaround vs. permanent fix tracked separately, so fixes don't quietly slip
Every Deluxe and Premium release ships with a rollback plan
Discuss Your SLA →
Severity & Response Targets
Sev-1: Full outage / data loss
< 2 hrs (Premium)
Sev-2: Major feature broken
< 1 business day
Sev-3: Minor bug, no data risk
Next scheduled batch
Sev-4: Cosmetic / copy fix
Next release window
Exact targets are set per plan in your SLA document
Scope, Made Explicit

What's included, and what's a separate conversation

Maintenance keeps your application healthy. It isn't a substitute for new product work. Here's exactly where the line sits.

check_circleCovered Under Your Plan

checkBug fixes within existing functionality
checkSecurity patches & dependency upgrades
checkPerformance tuning of existing features
checkMinor copy & content corrections
checkMonitoring & alert configuration
checkStore listing updates & re-submissions

cancelQuoted Separately

closeNew features & major redesigns
closePlatform or framework migrations
closeNew third-party integrations
closeHosting, cloud, and third-party subscription costs
closeData migrations
closeActive threat monitoring, VAPT & penetration testing
closeCompliance audits & certifications
FAQ

Common questions about maintenance retainers

We look at release frequency, user volume, and how much downtime would cost your business, then recommend a plan with the reasoning behind it. The ranges above are starting points; your exact price is confirmed after that review.
We flag it before starting the work, not after. You'll get a fixed-price estimate for the extra scope, and nothing is billed without your sign-off first.
Yes. Plans are month to month. If your release cadence or traffic changes, we review usage and incident history together and adjust at your next billing cycle.
Yes. Every new engagement starts with the same health check we run for our own builds, so we understand the existing codebase and inherited technical debt before committing to an SLA.
A complete outage, broken checkout or payment flow, or active data loss. Severity definitions and examples are written into your SLA document during onboarding, so there's no ambiguity when something breaks.
No. Hosting, cloud usage, and third-party subscription costs are billed directly by your provider at cost. Our plans cover the engineering work of maintaining and supporting the application itself.

Stop firefighting your own application.

Get a free health check and a straightforward plan recommendation, no jargon, no pressure to buy the biggest tier.